Practice Information

How to make an appointment

Book your appointment online

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly if your need is medically urgent. You can phone from 8.00am for same day medically urgent appointments only.

Getting the most from your appointment

 You may be able to help us work more efficiently if we could work together to help to solve your problems.

 If you could offer information about the following areas when you see us we would be very grateful. It would help us work more effectively within the current time constraints:-

1.    Please tell us what you think may have caused the clinical problem - you will probably be right!

2.    If you have concerns or worries about a serious underlying disease such as cancer or meningitis please tell us - we can work to deal with these issues more effectively if you let us know what may be bothering you, even if it seems 'silly' to you.

3.    If you have discussed the problem with anyone else such as relatives, other health workers or pharmacists and they have suggested tests or treatment which you now expect please tell us - if we know what you are expecting we can sort things out for you more quickly.

4.    If the effect of the problem is disruption of your life or work and you may need a 'sick note' or other support we need to know please - it helps us to prioritise treatment if we know how difficult things are for you.

5.    If you are feeling unusually sad or worried please tell us - many things apart from physical diseases can cause distressing symptoms.

Please remember that being asked to deal with more than one problem in a consultation is a common reason for us being unable to keep the appointment system running smoothly. Please book double appointments (20 min) if you have several problems or complex issues to deal with.

Role of reception

Why might it be difficult to get an appointment?

The surgery is particularly busy on Mondays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you on the telephone number you have given.

What if I can't get an appointment

The surgery is particularly busy on Mondays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 8 weeks in advance. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or phone. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor.

How to arrange a home visit

If you need a consultation but are too ill to come to surgery, a doctor may visit you at home. When urgent medical help is required this will be the doctor on call, but in less urgent cases you may request your own particular doctor, please note we cannot guarantee which doctor will come.

Patients are expected to attend the surgery if they are able to travel, with the necessity for a home visit being at the discretion of the doctor. If there is doubt your doctor may ring you to discuss the problem before deciding the most suitable place for the consultation to take place.


Please ring the main switchboard before 12noon to arrange a visit. Home visits are normally made between 1pm and 3pm.

How to get your test results

On average please allow 5 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 10 days. Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test.

Need to register?

Please bring the completed form along to reception with your medical card if you have it. The information on the medical card will speed up the process of getting your records from your previous practice. Once you have been accepted as a patient your medical records will be transferred to us and a new medical card will be sent to your home address. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

How to make a complaint

If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure.

How do I apply for access to my medical Records?

Please download an information leaflet here.

How do I apply for information under the Freedom of Information Act?

Please download leaflet here.

Fit Notes

Need a prescription?

If you think you may need a prescription medicine, please make an appointment with the doctor. If you have previously been given a prescription for a straightforward condition we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.

How to get a repeat prescription





How to request your repeat prescription, book an appointment or view your medical record online

Please click here for instructions.

Do you want your prescription to go direct to the pharmacy?

Register for EPS (the Electronic Prescription Service) at your pharmacy of choice (this could be one near work, for example). When the doctor signs your prescription it is then sent electronically to the pharmacy so you don’t have to collect it.

…make an appointment?

…request repeat prescriptions or view my medical record online?

…apply for access to my medical record?

…make a complaint?

…tell the practice if I am pleased (or otherwise) with the service we provide?

…register at the practice?

…get a prescription?

…get a travel vaccination?

…arrange a home visit?

What do I do in an emergency?

…apply for information under the Freedom of Information Act?

Practice Information

HOW DO I …?

…get a Fit (formerly Sick) Note ?

…get my test results?

…tell you I’m a carer?

PRACTICE INFORMATION



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The Valley Surgery

81 Bramcote Lane

Chilwell

Nottingham NG9 4ET

Practice Boundary

Surgery Reception

is open every day

Monday - Friday

8:00am to 6.30pm

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7th August 2018: We are now registered as a Park Run Practice.  Information on our local weekly events and how to register can be found on the website below.  We hope to see you there taking part! http://www.parkrun.org.uk/beeston/

Chilwell Meadows Surgery

Ranson Road

Chilwell

Nottingham NG9 6DX

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The Valley Surgery

Chilwell Meadows Surgery

0115 9430530

0115 9462767

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